WHAT TYPE OF INFORMATION DOES Company COLLECT and when?
We collect three types of information about users: (1) “Personal Information” (such as IP address, and when provided by you, your name, email address, phone number, physical address, mailing or shipping address, billing address, social media user name or ID, computer/device and other similar personally identifiable information); (2) “De-Identified Information” (such as statistical information on Site usage and data and technical requirements); and (3) “Aggregate Information” (such as information about how many users log on or call to the Site on a daily basis):
Personal Information is collected online when users voluntarily submit non-public personal information by signing up for our newsletter, making purchases and/or using our shopping cart, sending or receiving electronic notices or other similar communications on the Services. Only your IP address would be collected automatically when you access the Site or the Services for purposes of enhancing your Site browsing via cookies or standard settings. Your Personal Information will be retained for fulfillment of the intended purposes for which such Personal Information is collected. Company collects your Personal Information at a variety of points, including when you place an order, request services, or take part in other activities on the Sites.
De-Identified Information is collected online information in which all personal and individually identifiable identifiers have been removed by Company. De-Identified Information is used in a collective manner for analyses and statistics in order to improve the Services. De-Identified Information does not personally identify a specific user or such user’s geographic location.
Aggregate Information is non-personally identifiable (or anonymous) information about you, such as pages most frequently accessed by you. Aggregate Information is used in a collective manner, and no single person can be identified by that compiled information (for example, the number of people who logged into the Site in a particular day). Aggregate Information does not personally identify a specific user.
We will establish minimum and maximum retention periods based upon the type of information collected (i.e. sensitivity), the intended purposes and as otherwise may be legally required.
HOW DOES Company SECURE MY PERSONAL INFORMATION?
Company maintains commercially reasonable safeguards to ensure the security, integrity and privacy of the Personal Information provided by you. Company uses industry standard SSL encryption on the Site. Communication on the Site and all servers and databases, if any, are end-to-end encrypted. Company does not give away or sell your information to a third party.
We use a payment processing gateway (such as Braintree, PayPal, or Stripe) to provide secure credit card processing to handle e-commerce transactions such as when ordering and/or shopping cart orders placed on the Site. Our commerce partners handle e-commerce on secure servers which encrypt all of our customers’ Personal Information. Stripe, PayPal, and Braintree both are GDPR and PCI compliant. You can check out their security policies at these links: https://www.paypal.com/us/webapps/mpp/ua/privacy-full; https://stripe.com/docs/security/stripe ; https://www.braintreepayments.com/en-gb/features/data-security. Company does not collect or store your credit card number.
Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee 100% complete security.
HOW DOES COMPANY COMPLY WITH APPLICABLE PRIVACY LAWS IN COLLECTING PERSONAL INFORMATION?
Personal Information may be processed by Company in the country where it was collected as well as other countries, including the United States of America. Personal Information gathered online from the Sites or submitted by you will be transmitted, stored, and processed in the United States of America.
Yes, the Site utilizes “cookies.” A “cookie” is a small text file placed on your hard drive by our web page server. These cookies do not collect Personal Information, only Aggregate Information.
We do not combine Aggregate Information collected through cookies with other Personal Information to determine who you are or your e-mail or IP address. The Site can access the Aggregate Information only from a cookie sent by the Site.
We do not provide third parties with De-Identified Information or Aggregate Information about our users. Third-party websites linked to the Site may also send cookies; however, we do not control such activities.
If you are accessing the Sites from outside the United States, you will be prompted to consent to the collection of information via a cookie before full access will be granted. You will only be asked to opt-in upon your initial visit to those portions of the Site only. By clicking “I accept”, you consent to the collection of information via a cookie. However, if you decline, you may not be able to view or access all page or feature of the Sites (such as the check out for your shopping cart from our online Shop) and your browser may not work properly or your ability to use certain Site features will be impacted.
Company also may use a unique assigned number located with the Site’s URL to determine each website from which you navigated to get to the Site. This number may not be apparent to you and does not contain your Personal Information.
We also use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
HOW DOES Company USE PERSONAL INFORMATION?
We will use the Personal Information provided by you in accordance with good commercial practice and applicable law.
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. When you submit a request, you will be provided with an option to opt-in to receiving promotional information on our products and services. We will not use your Personal Information for any purpose other than what you have intended it. Please be aware that, if you prefer not to provide us with your Personal Information, since such information may be necessary for us to provide certain services, we may not be able to, or may choose not to, make such services available to you. By providing Personal Information using the Site or the Services, you warrant to Company that your Personal Information is reliable for its intended uses, accurate, complete, and correct, and that you will promptly notify use if such Personal Information is no longer current or correct.
We also may use your Personal Information collected via the Site in the performance of all Services in order to provide, maintain and improve our Services as well as to develop new products and services to be offered as part of the Services.
DOES Company SHARE YOUR PERSONAL INFORMATION WITH OTHERS?
As a general policy, no. But Company may share Personal Information internally in the fulfillment of the Services offered on or using the Sites. Company does not share, sell, or trade Personal information with other third parties without permission from the user. However, we may provide your Personal Information to third parties directly involved in the operation, performance, support, hosting and/or maintenance of the Site or the Services and each product or service offered on the Site, including without limitation, our website designers, hosts, service providers, technical consultants, payment processors and business partners.
We reserve the right to assign or transfer your Personal Information to any successor in interest to our organization associated with the Site or the Services by assignment, merger, reorganization, sale of our assets or equity interests or operation of law. We also may divulge Personal Information if such information is required for us to comply with any valid legal process, such as a subpoena, search warrant, statute or court order, or if we reasonably believe that you have commit unlawful acts or acts that may endanger the health or safety of another user or of the general public. You will be notified via email and/or a prominent notice on the Sites of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
DO I HAVE THE CHOICE TO OPT-IN OR OPT-OUT OF ANY USES OF MY PERSONAL INFORMATION?
All email communications with you are on an opt-in basis. You are provided the option to opt-out within each e-mail or newsletter. If you no longer wish to receive Company communications, you may “unsubscribe” from our email or mailing program at any time by clicking on the auto-unsubscribe link included in each e-mail.
We will then update our database and take reasonable measures so that no further promotional correspondence should be sent to the e-mail or mail address. You will be opted out of further communications within ten (10) business days. You may, however, still receive transactional messages related to any purchases.
With respect to transactional messages, Company will send required notifications via email and/or mail in order to inform you as to the status of your orders or requests. To stop receiving these notifications, contact customer support at the email, mailing address and/or phone numbers shown on the “Company and Contacts Page” of the Site.
If Company makes available public forums on the Site you may have an opportunity to interact with other Site visitors in order to share knowledge and news or participate in social media postings or community activities. Participation in such forums is voluntary and you control what Personal Information you disclose. To avoid your email address or other Personal Information from being gathered and used by others for unsolicited, inappropriate or harmful purposes, don’t share your phone number, email address, or other Personal Information in any public forums,.You do so at your own discretion and risk. Company is not responsible nor liable for information and/or Personal Information posted in public forums.
DOES Company COLLECT PERSONAL INFORMATION FROM CHILDREN?
IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT REGISTER WITH OR SUBMIT ANY PERSONALLY IDENTIFIABLE INFORMATION. Children under 13 may be interested in some of our Services. If you are under 13, please make sure your parent or guardian is aware of your interest in the Site. Company is concerned about the safety of children and their use of the Internet. In accordance with the U.S. Children’s Online Privacy Protection Act of 1998, we do not knowingly request or solicit personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we have actual knowledge that we have collected such Personal Information without the requisite and verifiable parental consent, we will delete that information from our database as quickly as is reasonably practical.
WHAT ABOUT PRIVACY ON INTERNET WEBSITES LINKED TO THE SITE?